Refund policy
WITHDRAWAL FORM FOR DISTANCE CONTRACTS AND OFF-PREMISES CONTRACTS
(Please complete and return this form only if you wish to withdraw from a distance contract or a contract concluded outside the trader’s business premises.)
To:
Doccari s. r. o.
Hrádok 2645/9
071 01 Michalovce
Slovak Republic
I/We hereby give notice that I/we withdraw from the contract for the sale/provision of the following product:
..............................................
Date of order / Date of receipt*:
..............................................
Name and surname of consumer(s):
..............................................
Address of consumer(s):
..............................................
Signature of consumer(s) (only if this form is submitted in paper form):
..............................................
Date:
..............................................
If you wish the refund to be made to a bank account, please provide the account number:
....................................................................................
* Delete as appropriate
COMPLAINTS POLICY
of the online store www.doccariequestrian.com
I. Trader Identification
1.1
This Complaints Policy (hereinafter also referred to as the “Policy”) governs the legal relations between:
Business name: Doccari s. r. o.
Registered office: Hrádok 2645/9, Michalovce 071 01, Slovak Republic
Registered in the Commercial Register of the Municipal Court Košice, Section: Sro, File No.: 64337/V
Company ID: 57 359 300
Tax ID: 2122680945
The Seller is not a VAT payer.
(hereinafter referred to as the “Seller” or “Trader”)
and any person acting as a Buyer of products offered on the Seller’s website, who acts as a consumer in accordance with applicable Slovak legislation, in particular:
- Act No. 108/2024 Coll. on Consumer Protection
- Act No. 40/1964 Coll. Civil Code
unless otherwise stated in Section 4.4 of this Policy (non-consumer relationships).
1.2 Contact details:
Email: info@doccariequestrian.com
Phone: +421949635485
1.3 Address for complaints and withdrawals:
Doccari s. r. o.
Hrádok 2645/9
071 01 Michalovce
Slovak Republic
II. General Provisions
2.1
This Policy governs the legal relationships between the Trader and Buyers who are consumers.
III. Exercising Rights from Defects
3.1
The Buyer may exercise rights arising from defects only if the defect is notified to the Seller without undue delay, no later than 24 months from receipt of the goods.
Failure to notify within this period results in the loss of such rights.
IV. Liability for Defects
4.1
The Seller is liable for any defect existing at the time of delivery that becomes apparent within two years from delivery.
4.2
For goods with digital elements, the Seller is liable for defects occurring during the agreed period, at least two years.
4.3
For used goods, the parties may agree on a shorter liability period, not less than one year.
4.4
Where the Buyer is not a consumer, liability applies only to defects occurring within 6 months from delivery.
V. Rights from Defects
5.1
The Buyer has the right to:
- repair or replacement
- reasonable price reduction
- withdrawal from the contract
5.2
The Buyer may withhold payment until the Seller fulfils obligations arising from defects.
5.3
The defect must be notified within 2 months of discovery, and within the liability period.
5.4
These rights do not affect the right to compensation for damages.
VI. Notification of Defect
6.1
A defect may be notified:
- at the Seller’s premises
- via an authorised person
- by remote communication (email/post)
6.2
If a shipment is refused by the Seller, it is deemed delivered on the date of refusal.
6.3
The Seller shall issue written confirmation of the complaint and specify a resolution period (max. 30 days, unless justified).
6.4
If the Seller rejects liability, the Buyer may submit an expert opinion and reassert the claim.
VII. Remedy of Defect
7.1
The Buyer may choose between repair or replacement unless:
- impossible, or
- disproportionate in cost
7.2
The Seller may refuse if both options are impossible or too costly.
7.3
Repair/replacement must be:
- within a reasonable time
- free of charge
- without significant inconvenience
7.4
The Seller bears the cost of returning goods.
7.5
Repaired/replaced goods are returned at Seller’s expense.
7.9 Buyer may withdraw or request discount if:
- defect not remedied
- defect repeated
- defect is serious
- Seller refuses repair
- Seller fails within reasonable time
7.10
Price reduction must reflect the loss in value.
7.11
No withdrawal if defect is minor or caused by Buyer.
7.14
Refund must be issued within 14 days.
7.15
Refund is made using the original payment method unless agreed otherwise.
VIII. Digital Content Liability
8.1
The Seller is liable for defects in digital content for 2 years.
8.2
Defects must be remedied without undue delay and free of charge.
8.3
Remedy may be refused if impossible or disproportionate.
IX. Service Defects
9.1
The Seller is liable for defects in services within 2 years.
9.2
Complaint rules apply accordingly.
X. Final Provisions
10.1
This Policy forms an integral part of:
- General Terms and Conditions
- Privacy Policy
10.2
This Policy becomes effective upon publication on the website on 08.07.2025.
Certified by: https://www.pravoeshopov.sk
